No. We do not accept returns or refunds for personal preference, change of mind, size issues, or if the product “doesn’t work for you.”

Returns and refunds are accepted only if:

• The product is damaged
  
• The product is defective
  
• The product received is incorrect
  
• The product is out of stock after order confirmation

All approved claims require a mandatory unedited unboxing video. Please refer to our Refund & Returns Policy for full details.

No. We do not offer size exchanges or size-based returns under any circumstances.

Please carefully review the size chart and product description before placing your order.

To be eligible for any refund, return, or replacement, you must provide:

• A clear, continuous unboxing video
  
• The video must:
  
• Start before opening the package
  
• Clearly show the shipping label
  
• Have no cuts, edits, pauses, or filters

Claims without a valid unboxing video will be automatically rejected.

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
  
• Share:
  
• Your Order ID
  
• Clear photos of the issue
  
• The mandatory unboxing video

Once verified, we will arrange a replacement or refund, as applicable.

If your refund is approved:

• Refunds are processed to the original payment method
  
• Processing time: within 7 business days after approval

Shipping charges are non-refundable, unless required by law

• You will receive an order confirmation email after purchase
  
• Once shipped, you will receive a shipping confirmation email with tracking details
  
• Tracking updates may take 24–72 hours to appear

You can track your order anytime using the provided tracking link.

• Order processing: 1–3 business days
  
• Delivery time: 7–14 business days after processing
  
• Delivery times may vary due to customs, courier delays, or high demand

For more details, please review our Shipping Policy.

Yes, we ship worldwide.

For international orders:

• Customs duties, VAT, or import taxes (if applicable) are the customer’s responsibility
  
• We are not responsible for delays caused by customs clearance

Yes. We ensure that all products meet our quality standards before dispatch.

If you receive a damaged or defective product, contact us within 48 hours of delivery with the required proof, and we will resolve the issue as per our policy.

We accept secure payments via:

• Credit & Debit Cards (Visa, Mastercard, AMEX)
  
• PayPal
  
• Other payment methods available at checkout

All payments are processed through secure, encrypted gateways.

You can contact us via:

• The Contact Us page on our website
  
• Email support (as listed on the website)

Our team will respond within a reasonable timeframe.

Please review the following pages before placing an order:

• Terms of Service
  
• Privacy Policy
  
• Refund & Returns Policy
  
• Shipping Policy

These policies collectively govern all purchases on Covahive.